Terms and conditions
Warranty:
Friction Evolution offers a 1-year warranty against manufacturers defects unless otherwise stated. Products that have been modified or installed against the manufacturers suggested specification will void the warranty. Warranties are not transferable and only apply to the original purchaser. Wear and tear items like brake discs and brake pads are excluded from the warranty. It as at the sole discretion of Friction Evolution that these items may be covered.
Friction Evolution is not responsible for any damages that may have occurred by using the products that we sell. Friction Evolution does not pay for consequential, incidental, and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Friction Evolution including labor or product coverage. Under no circumstance will Friction Evolution be held responsible for any additional products or fees that may have been damaged or lost because of a faulty product. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments.
The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.
Damaged or Defective Parts:
Even though all items are shipping to the customer in new condition (unless specified otherwise), sometimes they are mishandled by shipping agents. It is for this reason Friction Evolution urges all customers to inspect items immediately upon arrival, and if defects are found, to contact Friction Evolution within 5 business days to report the damaged item. After 5 business days all claims of damaged or defective parts will be refused. When contacting Friction Evolution for damaged items, please describe the defect to the best of your ability (you might be required to send photos to verify the reported damage for a return authorization). The shipping damage claim will be filed with the shipper by Friction Evolution or by Friction Evolution’s supplier who shipped the item directly to the customer. Once Friction Evolution has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, Friction Evolution will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. Friction Evolution’s decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping will be done solely at the discretion of Friction Evolution.
Please note that on international returns, Friction Evolution will not be responsible for any return shipping costs.
Any authorized return shipment to Friction Evolution or Friction Evolution’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Customer will be issued an RMA number from Friction Evolution for the return of damaged parts. Items sent back without an approved RMA number will be refused and all damage claims will be null and void. A fee may be charged for any missing items. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. Friction Evolution will be happy to assist customers with any warranty claims processes with manufacturer, however, the manufacturer and only the manufacturer has the sole discretion on warranty claims resolutions. Friction Evolution has no input or leverage with warranty claims. If the customer decides to not keep the product instead of receiving a replacement because it is damaged, defective, and/or lost in transit, a 20% restocking fee will be applied for the return as this will then be considered a return under the conditions of “Decide Not to Keep Parts”. Any costs incurred by Friction Evolution for unauthorized shipment refusal and without first obtaining an RMA number from Friction Evolution, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund will be null and void if Friction Evolution’s Return Policy is violated in any way. All refunds and the extent of those refunds will be subject to Friction Evolution’s discretion if the Return policy is violated in any way.
Any parts damaged due to faulty installation by the customer are the responsibility of the customer and cannot be returned for a refund. No parts that have been installed, painted, or modified in any way can be returned.
International Orders:
All of our international orders are shipped with the delivery duties NOT PAID. There may be additional import duties, taxes or brokerage fees assessed to your package depending on where it is shipping or who it is shipping through. Eurocode Tuning is NOT responsible for these additional fees. International shipments not delivered or picked up by the customer will be abandoned and no reshipment will be made nor refunds given.
Prop 65 Warning:
WARNING: Products may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. www.P65Warnings.ca.gov
Returns:
Friction Evolution does its best to make sure all product descriptions are up to date and as accurate as possible. Sometimes we make mistakes, and if you ordered a part due to incorrect information on Friction Evolution’s behalf, we will pay for the return shipping of the item and issue a full refund. However, if the part ordered is incorrect due to customer error, you are subject to our terms and agreements written below. It is strongly recommended you verify all parts match the intended application before you submit your order by calling us to make sure. In the case the wrong part is ordered by the customer or if the customer simply does not want the item anymore, the customer must contact Friction Evolution within 30 days of receiving the item to request a refund or exchange. Any costs incurred by Friction Evolution for unauthorized shipment refusal and without first obtaining an RMA number from Friction Evolution, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. This policy applies to phone orders, and our sales representatives are not responsible for any errors over the phone. It is the customer’s responsibility to review the receipt e-mailed to them for accuracy and notify Friction Evolution immediately to make any changes before the part is shipped. After 30 days have passed since you have received the item, all sales are final. To return the part(s) the customer must obtain an approved RMA number from Friction Evolution and ship back all item(s) in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused. A 20% restocking fee will be charged on any order that is returned for either a refund or store credit. Shipping charges are non-refundable including actual shipping costs incurred by Friction Evolution with any “Free Shipping” offer. Additional fees may be charged for any missing parts, damage to the item, or is not in a resalable condition. No Returns will be accepted on any parts that have been installed, modified, painted, or damaged- NO EXCEPTIONS.
A Return Authorization Number that is issued by Friction Evolution is valid for 15 days from the day that it is issued. Items must be sent using a service that can be tracked and shows it is in the courier’s possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, Friction Evolution and Friction Evolution suppliers reserve the right to refuse the return. Friction Evolution also will not issue another RMA # for this item if the previously issued RMA # has expired already. Any product that is custom made or made to order can only be returned to Friction Evolution or its suppliers/product manufacturers at Friction Evolution own discretion. All requests to return merchandise of this nature will be addressed on a case-by-case basis. If Friction Evolution or its suppliers/product manufacturers deny a return for whatever reason they see fit, no action can be taken against Friction Evolution or its suppliers/product manufacturers as the purchaser has agreed to these terms at the time of purchase.
Payments Accepted and Taxes:
We accept Visa, Mastercard, Discover, bank wire transfers, and cashier or certified checks. We do not accept personal checks or CODs. Friction Evolution collects sales tax on all orders shipping to California, as required by law. International orders over $300 MUST be paid via wire transfer only.
Order Cancelation
If your order has not been charged, you may cancel without penalty. If your order has been packaged, labeled for shipment, or charged, a 5% fee will apply to cancel your order due to the work our staff has put in already. Please note that most orders are pulled from inventory, labeled, charged, and ready for shipment very quickly after your order is placed, so please do not order unless you mean to receive and pay for your items. Friction Evolution reserves the right to cancel any unshipped order without customer approval, but the customer will be notified. If an order has already shipped and the customer wants to cancel it, the Return Authorization procedure must be followed, and a restocking fee may apply. Refusing delivery of an item does not constitute an order cancellation and a 20% restocking fee will be applied for a refund or store credit. Any authorized return shipment to Friction Evolution or Friction Evolution suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Please note that this cancelation policy does not apply to “special order” or “backordered” items.
Refunds:
Refunds will be made using the same method of payment as the original transaction whenever possible, except for wire transfers. Any payment made via wire transfer will be refunded by company check.