Orders are normally shipped within 24-48 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date, please notify us by email firstname.lastname@example.org. Friction Evolution ships to any location where UPS, FedEx, and the US Postal Service can deliver. All orders must be shipped to the matching billing address associated with the purchasing credit card, no exceptions. If there is ever conflicting addresses, the package will be sent to the billing address. Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. International orders submitted through our website will be put into review by a sales rep and you will be contacted with the shipping charge for your approval before we process your payment. Multiple item orders may be shipped separately and on different days. Any costs incurred by Friction Evolution for unauthorized shipment refusal and without first obtaining an RMA number from Friction Evolution, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 25% restocking fee will be charged on any order if delivery is refused. Any authorized return shipment to Friction Evolution or Friction Evolution’ suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. We will only ship to your billing address linked to the credit card unless you fill out our address form. International shipping costs on returns are not the liability of Friction Evolution at any time and must be paid for by the customer in the return process.
Paypal orders processed on www.febrakes.com that total over $750 require a signature delivery, no exceptions.
All free shipping and or discounted shipping promos are for the continental US only and may be limited to specific sizes or weights. We at Friction Evolution reserve the right to deny any discounted or free shipping to any order